Filed is a powerful platform for creating, managing and optimising your Facebook and Instagram campaigns.


We charge a fixed percentage of your Facebook media spend each month. Our fee is directly linked to your media spend on Facebook platform.


There is a minimum monthly fee of $499/month regardless of your Facebook ad spend.


Free trial period:


We always offer our new customers a free 30-day trial to give you the opportunity to understand our software and its key features.


Our billing method:


If you decide to become a customer after the free trial period, we require you to provide a valid credit card or another payment method. We will charge you automatically on the 1st of the following month, based on your Facebook media spend after the free trial has ended, unless you decide to cancel.


If you join Filed before the 1st of the month, we will invoice you for the remaining days until the 1st at 5% of your media spend.


The minimum fee will apply from the beginning of the first full month of using Filed, regardless of the amount spent.


Our fees are based on the percentage of your Facebook spend, as per the chart below:


Monthly spend range

Monthly fee

Less than $10,000

$995

$10,001 - $100,000

5.00%

$100,001 - $200,000

4.50%

$200,001 - $350,000

4.00%

$350,001 - $500,000

3.50%

More than $500,000

3.00%


We also don’t bind you to a minimum contract period, so you are free to end the contract without undue delays.


Our payment methods:


We currently have two payment options: 

1. Pay by credit card / PayPal 
2. Invoicing - Whilst credit card is the default payment method, we can accept a bank transfer for select agencies or brands. Please contact us at support@filed.com to set up invoicing as a payment option.


We send invoices pertaining to the previous month on the 1st of the current month. We have a payment term of 14 days.


What currencies do you accept?


We support the following currencies: GBP, EUR and USD. The currency is dependant on the country of your billing address.


Billing history:


Admin users can see their account’s billing history under the ‘Billing & Accounts’ section within ‘Accounts Page.’ You can view or download invoices from this page.


In addition, you can set up secondary payment users who will receive billing emails and notifications regularly. This could be your internal accounts team.


Cancellation:


In case you want to cancel your subscription with Filed, please contact support@filed.com.


Please refer to the section entitled, ‘Billing and Cancellations’, in our terms and conditions for more details.